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Customer Service and Surveys

Please take a moment to let us know how we are doing!  YOU and your support are what matters the most.

Our customer service pledge:

To Greet and Make You Feel Welcome
To Thank You for Your Donations and Support
To Help You as Quickly as We Are Able
To Provide Mutually Respectful Interaction
To Provide an Overall Positive Experience

Please note HSHA is closed Monday, February 20th thru Friday, February 24th for our annual deep cleaning and staff continuing education. We return to normal hours on Saturday, February 25th.

Effective Monday, June 5th we will be modifying our public walk-though hours to 11am-4pm on Mondays, Tuesdays, Thursdays, Fridays and Saturdays.  We will be open by appointment only from 4pm-7pm on Mondays, Tuesdays, Thursdays, and Fridays.

We will be closing at 3pm on Saturday, December 31st for New Years Eve. Thank you and Happy Holidays. Be sure to join us at the Penguin Plunge on City Island Sunday, January 1st starting at 10am.