Open Positions

The role of the Intake Center Associate is to provide an effective customer service experience for pet owners and citizens with stray animals. As a Humane Society of Harrisburg Area representative, an Intake Center Associate will assist with a wide range of situations brought to the Intake Center, such as animal abandonment, stray animals, owners looking to surrender their pets, and owners reclaiming lost pets. Given the large service area of HSHA (Dauphin, Cumberland, and Perry counties), the Intake Center Associate will be required to effectively communicate the options available to citizens based on their municipality. An Intake Center Associate needs to be knowledgeable of all policies and procedures of the department in order to provide the quickest and most accurate assistance.

In addition to the customer service component, an Intake Center Associate maintains administrative duties that are performed on a daily or monthly basis for the department to operate efficiently. Taking phone calls, pulling messages, keeping the Intake Center and exam room clean, restocking supplies, and filing paperwork are some of these duties. Learning and using the shelter data software is also a large component of the role.

Lastly, the Intake Center Associate needs to assist with a vast majority of domesticated animals and provide those animals with services, such parvo testing, vaccinations, and a physical exam upon intake. Experience with handling large dogs is a plus. An Intake Center Associate conducts themselves in a respectful and responsible manner. Having the ability to stay calm in stressful situations and follow shelter protocols are critical aspects of the role.

Part-time position available:

The hours are Monday, Tuesday, Thursday, Friday 2:00pm-7:00pm and Saturday from 10:30am-4pm. Hours are negotiable for the right candidate.

Starting wage is $10.50/hr., negotiable with relevant experience.

Requirements:

• Treating animals humanely
• Animal handling
• Excellent customer service
• Multitasking
• Excellent communication skills
• Answering phones and logging voicemails
• Composing and answering emails
• Data entry of incoming animals
• Learning intake policies for each municipality
• Learning intake center procedures
• Presenting a professional image
• Maintaining a safe and secure environment for staff, residents, volunteers, and visitors

*Previous animal handling or medical experience is appreciated but not required.

Job Specifications:

Lifting: Able to lift supplies and equipment weighing up to 50 lbs; able to maneuver and/or restrain animals up to 75 lbs.

Standing: 25-35% of the time during shift

Sitting: 75-85% of the time during shift

Bending: Able to bend for animal handling

Computer: Able to navigate through databases, Microsoft Office 365 programs, and basic online sites

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Through both team work and individual performance, the Animal Caretaker provides the necessary care of all of the animals that reside at the Humane Society. The Animal Caretaker will complete assignments with efficiency, timeliness and thoroughness, as well as report all medical and behavioral issues to the appropriate departments to ensure the animals receive the best care possible.

Duties:

• Feed the animals in accordance with the individual needs of each animal.
• Provide clean, sanitary and comfortable living environment to each animal through daily cleaning and follow up cleaning, depending on the needs of the individual animal.
• Report any observed medical problems through the use of designated forms.
• Report any behavioral problems through the use of designated forms.
• Perform job functions with attention to detail, speed and accuracy. Organize and follow up.
• Report to work during assigned shifts. Be aware of the posted schedule, checking weekly for possible changes.
• Control the animals that are being handled, ensuring that no animal or person is injured. Depending on the assigned method of handling, walking dogs of various sizes and activity levels, lifting cats of varying sizes and personalities and meet the physical needs of potentially geriatric animals through proper handling.
• Complete any miscellaneous task assigned by your supervisor. Adhere to instruction given, or if unable to do so, seek out guidance from your supervisor.
• Reasonably address any issue observed that may compromise the well being of any animal or employee.
• Adhere to all policies posted in the HSHA Employee Handbook. Follow through with all procedures outlined during training.
• At all times, be an upstanding example of animal care and compassion, both while at work and during personal time. Report any cruelty observed to the proper authorities, either the HSHA Cruelty Department or the appropriate officials of the jurisdiction in question.

Qualifications:

• Ability to read and write.
• Ability to maintain an independent work pace.
• Ability to follow basic instructions.
• Ability to work cooperatively with others.
• Ability to handle the average cat and the average dog, including all breeds of either species.
• Ability to use all of the supplies necessary to care for the animals, including but not limited to bleach and litter.
• Ability to tolerate a work environment that may consist of wet floors, humidity, hair, dust, dander, very loud sounds, unpleasant smells, any type of bodily discharge or excrement and any other environmental factors caused by the presence of a large amount of animals and the associated care.
• Transportation to arrive to work on time.
• Stand, walk, crouch repeatedly, lift and carry up to 50 lbs.
• Be on your feet at least 90% of a work day.
• Ability to work any overtime required to provide the basic care of the animals residing at the Humane Society.

Pay: $10.50 per hour

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