HSHA is a servant leadership based organization.
The phrase “servant leadership” was coined by Robert K. Greenleaf in The Servant as Leader, an essay that he first published in 1970. In that essay, Greenleaf said: “The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.”
A servant-leader focuses primarily on the growth and well-being of people and the communities to which they belong. While traditional leadership generally involves the accumulation and exercise of power by one at the “top of the pyramid,” servant leadership is different. The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible.
Through the evolution to a servant leadership based organization the staff at HSHA collectively identified the following core values and culture statement.
- Do more than you are asked to do.
- Be willing to give and receive help.
- Everyone do their fair share.
- Form a cohesive team dynamic.
- Lead and follow as needed.
- Recognize and show appreciation; say thank you.
- Treat people and pets the way they want to be treated.
- Be considerate.
- Talk kindly and with compassion.
- Acknowledge one another.
- Seek and listen to all ideas and opinions.
- Appreciate each person as a unique individual
- Calm, poised and professional in the face of adverse conditions.
- Accept responsibility for mistakes without placing blame and seek solutions.
- Show empathy.
- Gain Perspective before reacting; think about the situation.
- Embrace an attitude of forgiveness.
- Be sensitive toward the loss of animals.
- Openly embrace change.
- Come up with new ideas to improve existing methods.
- Be willing to step outside your comfort zone.
- Be willing to think outside the box.
- Take the time to look at the big picture.
- Take initiative to think creatively.
- Provide or request clarification when giving or receiving a task.
- Regularly communicate appropriate and necessary information to all team members.
- Respond to team members in a timely manner.
- Ask questions instead of making assumptions.
- Talk to the appropriate person or persons about an issue.
- Hear what someone is saying instead of just waiting to respond.
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