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Customer Service and Surveys

Please take a moment to let us know how we are doing!  YOU and your support are what matters the most.

Our customer service pledge:

To Greet and Make You Feel Welcome
To Thank You for Your Donations and Support
To Help You as Quickly as We Are Able
To Provide Mutually Respectful Interaction
To Provide an Overall Positive Experience

Please note we close to the public at 3pm on New Year's Eve.  The shelter is closed New Year's Day, but be sure to join us at the Penguin Plunge on City Island. Learn more at www.thepenguinplunge.com!

Please note we close at 3pm to the public on Christmas Eve and are closed Christmas Day. Thank you and Happy Holidays!